Shipping Policy
Last Updated: August 25, 2026
Thank you for shopping with Voriqenza. We are committed to providing a clear and reliable shipping experience for customers around the world.
Worldwide Shipping
Voriqenza offers shipping to customers worldwide.
Our primary markets include:
• United States
• Canada
• United Kingdom
• Australia
We also ship to many other countries and regions worldwide. Shipping availability will be confirmed at checkout based on your delivery address.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding public holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
During holidays, promotional events, or periods of high order volume, processing may take slightly longer than usual.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed and shipped.
United States
Estimated delivery time: 8–15 business days
Canada
Estimated delivery time: 11–16 business days
United Kingdom
Estimated delivery time: 11–16 business days
Australia
Estimated delivery time: 11–16 business days
Other International Destinations
We ship worldwide, and delivery times for countries outside our primary markets may vary depending on the destination, local postal service, customs clearance, and shipping carrier.
The estimated delivery timeframe for your destination may be provided during checkout or through your tracking information after shipment.
Please note that all delivery times are estimates and are not guaranteed.
Shipping Fees
Standard shipping is $5.99 per order.
We offer FREE SHIPPING on orders over $49.99.
Any applicable shipping charges will be displayed at checkout before payment is completed.
Order Tracking
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Please allow time for the carrier's tracking system to update after your tracking number has been issued.
In some cases, tracking information may take approximately 2–5 business days to begin showing movement.
Multiple Packages
Depending on product availability, warehouse location, or package size, your order may be shipped in multiple packages.
If this happens, your packages may arrive on different dates.
You will not be charged additional shipping fees simply because your order is shipped in separate packages.
Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully check your:
• Full name
• Street address
• Apartment, suite, or unit number
• City
• State or province
• Postal or ZIP code
• Country
• Contact information
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to update your information before the order is processed.
Once an order has been shipped, we may no longer be able to change or redirect the delivery address.
Incorrect or Incomplete Addresses
Voriqenza is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If a package is returned because of an incorrect address, failed delivery attempt, or unclaimed shipment, please contact our customer support team.
Additional shipping charges may apply if the package needs to be shipped again.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate your request if the order has not yet entered the fulfillment process.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Customs, Duties & Taxes
International orders may be subject to customs inspections, import duties, taxes, VAT, or other fees imposed by the destination country or region.
Unless otherwise stated during checkout, customers are responsible for any applicable import duties, customs charges, taxes, or local fees.
These charges are determined by local authorities and are not controlled by Voriqenza.
Customs clearance may also cause additional delivery delays.
Shipping Delays
Although we work to deliver orders within the estimated timeframe, delays may occasionally occur because of circumstances outside our control, including:
• Customs clearance
• Severe weather
• Public holidays
• Carrier delays
• Transportation disruptions
• High seasonal shipping volumes
• Incorrect shipping information
• Local postal delays
If your order has not arrived within a reasonable period after the estimated delivery window, please contact our customer support team.
Lost Packages
If your tracking information has not updated for an extended period or you believe your package may have been lost during transit, please contact us.
We will review the shipping information and work with the carrier when appropriate to help determine the status of your shipment.
Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, please first:
• Check around your delivery location
• Ask household members or neighbors
• Check with your building reception or mailroom
• Contact the local shipping carrier
If you are still unable to locate your package, please contact us for additional assistance.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Please provide:
• Your order number
• A description of the issue
• Clear photos of the damaged product
• Photos of the outer packaging when possible
This information will help us review your request more efficiently.
Contact Us
If you have any questions about shipping, delivery, or your order, please contact us:
Email:
support@voriqenza.com
Phone:
+1 (586) 340-2850
Company Name:
HONGKONG JIALE TRADING LIMITED
Business Address:
UNIT 1510, SEAPOWER TOWER
CONCORDIA PLAZA
1 SCIENCE MUSEUM ROAD
TSIM SHA TSUI
HONG KONG
Thank you for choosing Voriqenza.